Terms and Conditions.
Our goal is to deliver the freshest and most beautiful flowers and do all we can to deliver your orderer into a really special moment for the recipient. Please read the information contained in this section to familiarize yourself with our privacy policies, replacement, delivery and payment. If you need detailed information, please contact us at any time.
The information you add your order is confidential and will not be communicated to third persons. These include name, address, phone number, email address and recipient information. Name, address and broadcast messages are communicated only to the courier company and the designer that process your order. All information placed on-line are only intended processing of your order. We don’t use the information entered for future collaborations require from you. Occasionally we will send you an e-mail with news about us, only with your permission. After the payment you will be contacted only for confirming delivery of your order or for further explanations regarding address.
Flower arrangements and bouquets displayed on our website are created during a given season. Occasionally, a certain color or type of flower may not be available for delivery. In this case we will make a substitution with another color or a flower, equaling price and esthetic value. The vases, pots, accessories packaging may differ from the photos on the site. In these cases we keep the line style, color, size, shape and general appearance of floral arrangement or bouquet choice.
Team Www.surprizeflori.md works for creating and maintaining a long-term relationship with our customers and we are pleased to offer quality satisfaction as security for the goods and services provided in your interest. Our goal is the complete satisfaction of our customers. We appreciate that you have chosen to work with us in this area and we will work hard to become your only choice regarding delivery of flowers anywhere in Moldova.
Our company takes full responsibility for the quality of floral arrangements, fresh flowers, and our staff work. We cooperate only with reliable suppliers.
Information about delivery.
Receiving orders Monday-Sunday 9:00 a.m. to 9:00 p.m. . Delivery is 24/24 Monday-Sunday. Orders received after 21:00 Moldova ( GMT + 2 ) will be delivered the next day at 09:00 . We guarantee the specific time for delivery but it should be coordinated with our operator . If the recipient is working during the day, we suggest you send flowers to his place of work. After each delivery , we will send a message to your mobile number with delivery confirmation . After delivery your receive on e- mail the delivery picture and of floral arrangement . Picture is made with the consent of the recipient. For deliveries in holiday time we recommend completing your order well in advance . Christmas , Valentine's Day , 8 March and Trinket are generally the busiest times of the year regarding flower deliveries.